Our frequently asked questions

 

How do I report cruelty or where do I go if I need advice?

To report cruelty please phone 0300 1234 999. We also have animal welfare help and advice online.

How do I make a donation to the RSPCA?

Thank you for choosing to donate to the RSPCA. Donate online today.

I am a supporter, how do I change my personal information?

It's really important to us that the information we hold about you is accurate. You can help us keep our records up to date by telling us if and when your contact details and other personal information changes. To make changes to the information we hold about you, please contact our Supporter Services team as follows:

  • Online Self Service Form
  • Email - supportercare@rspca.org.uk
  • Write - RSPCA Supporter Services, Wilberforce Way, Southwater, Horsham, West Sussex, RH13 9RS
  • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

I want to cancel/amend my donation

To make changes to your donation, please contact our Supporter Services team as follows:

  • Email - supportercare@rspca.org.uk
  • Write - RSPCA Supporter Services, Wilberforce Way, Southwater, Horsham, West Sussex, RH13 9RS
  • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

I want to change the way you contact me

It's really important that we contact you in the ways that you prefer.  Let us know how you want us to keep you informed and communicate with you. To make changes to your consent details, please contact our Supporter Services team as follows:

  • Online Self Service Form
  • Email - supportercare@rspca.org.uk
  • Write - RSPCA Supporter Services, Wilberforce Way, Southwater, Horsham, West Sussex, RH13 9RS
  • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

I want to declare, amend or cancel Gift Aid

Please see our page for more information about how to declare, amend or cancel Gift Aid.

What date is my direct debit?

For more information on this and when your direct debit is due to go out please contact our Supporter Services team as follows:

  • Email - supportercare@rspca.org.uk
  • Write - RSPCA Supporter Services, Wilberforce Way, Southwater, Horsham, West Sussex, RH13 9RS
  • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

How do I purchase or cancel playing the weekly Lottery or Raffle

See our page for information about our RSPCA Lottery and how to purchase tickets.

To cancel playing the RSPCA Lottery please contact our dedicated Lottery Team on 01524 752 903 or you can email support@rspcalottery.org.uk.

See our page for more information about our RSPCA Raffle and how to cancel or purchase any tickets.

How do I inform you of the loss of a loved one?

On behalf of everyone at the RSPCA, I would like to convey our condolences on your bereavement. To update us of this please contact our Supporter Services team as follows:

  • Email - supportercare@rspca.org.uk
  • Write - RSPCA Supporter Services, Wilberforce Way, Southwater, Horsham, West Sussex, RH13 9RS
  • Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)

How do I become an RSPCA Member or pay for my RSPCA Membership?

Please see our page for information about becoming an RSPCA Member or renewing your Membership.

I want help with veterinary fees

Please see our page about how you can receive help for your veterinary fees.

How can I pay in my fundraising money?

How do I make an 'In Memory' donation?

See our page for more information about our RSPCA In Memory donations.

I want to leave a gift to the RSPCA in my will

Please see our page about remembering the RSPCA in your will.

I want to register for the RSPCA Home for Life scheme

See more information about our RSPCA Home for Life scheme.

What are the RSPCA's bank details so that I can make a donation?

The RSPCA's bank account details are below:

Coutts & Co account

Regular Donation - Sort Code: 18-00-02. Account number: 05314968.

One off donation - Sort Code: 18-00-02. Account number: 05314682.

For one off overseas donations please find below our IBAN details for an international transfer:

RSPCA No.1 Account

Coutts & Co

Sort code 180002

Account number 05314682

IBAN:  GB15COUT18000205314682

Swift/Bic: COUTGB22

Need some advice for animal care?

 If you're looking for advice on animal care or welfare, we're here to help.

Visit our advice and welfare section or simply complete our animal advice online enquiry form and we'll get back to you as soon as we can.

Alternatively write to us at:

RSPCA Animal Advice Team
Wilberforce Way
Southwater, Horsham
West Sussex,
RH13 9RS

Our promise to you

Everyone in the RSPCA community - staff, volunteers, trustees - will deliver good customer service to each other and to supporters, members and users of our services.

We promise we're committed to:

Delivering good customer service to all of our supporters and users of our services.

Respecting your privacy and keeping your personal information safe.

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