Help and support for adopters
Once you’ve taken your new family pet home, we’ve prepared loads of free online content for you on our advice pages, organised by species, to use whenever you need to - why not take a look at our pet care advice?
Remember, we’re still here for advice and support. Please get in touch with the centre you adopted from, and we’ll do our best to help with any questions you may have.
Your new pet will have been neutered, vaccinated and microchipped as appropriate by us, with six weeks free insurance for dogs and cats - so there’s a few less things to worry about.
Nevertheless, many pet owners have similar outstanding queries. For example, tackling fleas and worms, things that could be poisonous for pets, keeping animals calm on firework night, and much more.
We have answers to these kinds of questions on our general pet care pages.
Toileting in the house, whining in the night and sickness in the car can be common for dogs in a new home.
We understand this can be difficult for new owners, if you’re worried about these kinds of issues, please get in touch with the centre you adopted from for guidance for your individual dog.
- behaviour (including finding a behaviourist and dealing with aggressive behaviour)
- company (with information on dogs with children and separation related behaviour)
You can also download our pre-adoption booklet for dogs PDF 9.4 MB)
Cats can find a new home overwhelming and stressful. As well as asking the centre for advice, our cat environment pages will give you guidance on making the transition as easy as possible.
We also have dedicated feline pages for health, good diets and company - all included in our 'how to take care of your cat' booklet (PDF 1.90MB) too. We also have advice on grooming your cat (PDF 668KB).
Also, why not take a look at our infographic that will help you to understand your new cat’s behaviour.
Rabbits are intelligent animals with complex needs. We’ve written information to help you prepare a suitable place to live, feed them a good diet (including the myths of a good diet) and help on bonding rabbits together.
Don’t be afraid to get in touch with us if you’re experiencing problems with your new pet. We’re there as your on-hand help and support.
If you’re concerned about your new pet’s behaviour, and you’re worried you might not be a suitable match, please do contact the centre you adopted from. Getting help and advice early can help to resolve any issues.