Our phone lines are under huge pressure

Before calling us please check this information:

Injured wildlife


During this period we are asking you to avoid calling unless you have a genuine animal welfare emergency that may require a visit from one of our officers. A genuine animal welfare emergency is one where an animal that is sick, injured or trapped and it is not safe or suitable for a member of public to assist. Or where an animal is in a situation that results in risk to life or imminent danger of it being harmed. 

Call opening times

Our cruelty and advice line is open from 7am-10pm, 7 days a week for reports of animals suffering due to sickness, injury, cruelty or neglect. You can report concerns on 0300 1234 999 but we're unable to accept anonymous reports.

The vast majority of calls we have to respond to come in during the day and early evening and we need to make sure we have enough officers available to deal with emergencies in these peak times. Everyone in animal welfare is under tremendous pressure at this time and we're really grateful to our colleagues in the police, veterinary profession for supporting us to do our best for animals.

Emergency response and call times

In line with Government advice on the relaxation of Covid restrictions, we'll soon be able to attend some lower priority incidents to reach more animals in need.

Please note that call waiting times may be longer than usual.


We receive a call for help approximately every 30 seconds. Some situations that may appear distressing are not against the law. In their daily work our inspectors have to prioritise cases where the law is actually being broken.

Whilst we cope with Coronavirus, please only call if an animal is in urgent need.

Call our cruelty line to report cruelty, neglect or an animal in distress.

  • 0300 1234 999

The call will cost the same as any call to a UK landline number. Please note, during busier periods your call may be placed in a queue. You'll be asked a variety of questions to ensure that your call is prioritised according to its urgency and to ensure there is enough information for us to investigate. Please read our reporting cruelty checklist for further information.

What happens next?

We prioritise all calls about cruelty, neglect or injured animals according to their severity and urgency.

Due to the high volume of calls we receive and our limited resources we aren't always able to respond in the way that would be ideal or as quickly as the emergency services can with more resources. Please be patient. If you're concerned the situation is worsening, please contact us again.

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