Report cruelty or an animal in distress

Before calling us please check this information:

Stray or abandoned dog

Stray or abandoned cat

Barking dogs

Dog kept outdoors

Tethered horses

Injured wildlife

Animal in the road

Please only call if an animal is in urgent need

We're asking you to avoid calling unless you have a genuine animal welfare emergency that may require a visit from one of our officers.

A genuine animal welfare emergency is one where an animal that is sick, injured or trapped and it is not safe or suitable for a member of public to assist. Or where an animal is in a situation that results in risk to life or imminent danger of it being harmed. 

We receive a call for help approximately every 30 seconds. Some situations that may appear distressing are not against the law. In their daily work our inspectors have to prioritise cases where the law is actually being broken.

Call opening hours

Call our cruelty line only to report cruelty, neglect or an animal in distress on 0300 1234 999 between the hours of 8am to 8pm. The call will cost the same as any call to a UK landline number.

Please note, during busier periods your call may be placed in a queue. You'll be asked a variety of questions to ensure that your call is prioritised according to its urgency and to ensure there is enough information for us to investigate. Please read our reporting cruelty checklist for further information.

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The what3words app is free to download for both iOS and Android devices, and works offline, making it ideal for use in areas with an unreliable data connection. what3words can also be used via the online map at It's an easy way to find, share, save and navigate to any location, anywhere in the world.

What happens next?

We prioritise all calls about cruelty, neglect or injured animals according to their severity and urgency.

Due to the high volume of calls we receive and our limited resources we aren't always able to respond in the way that would be ideal or as quickly as the emergency services can with more resources. Please be patient. If you're concerned the situation is worsening, please contact us again.


If an alleged offence has been committed, our officers will carry out a full and thorough investigation. Read our frequently asked questions about investigations to find out more about how this process works.

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