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Coronavirus update

We're currently experiencing a shortage of staff due to coronavirus, so we can only respond to emergencies. If you need to contact us about a genuine emergency, please don't hesitate to contact us.

We apologise if anyone calling our National Call Centre (NCC) may be kept waiting a little longer than usual. We're also unable to accept any anonymous incidents through our NCC at this time.

We're regularly updating our coronavirus hub page for information, if you're after general advice please take a look at our animal advice and welfare section.

If you need to report animal cruelty or just need advice about general pet care, animal welfare law, animal rehoming or vet care - we're here to help.

We promise that we're committed to:

Getting in touch

Take a look below to find out how to get in touch with us to ask us a question, report cruelty or make a complaint.

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