Your local RSPCA
Report cruelty
Contact us
We're here to help, whether to answer an animal welfare question or assist if you are one of our valued supporters or members. Please see below some of our most frequently asked questions.
Animal welfare emergency
Already a supporter?
We can't do it without you
Your local RSPCA rescue centre
Answers to your FAQs
How do I report cruelty or where do I go if I need advice?
To report cruelty please chat to us online between the hours of 8am and 7.30pm. We also have animal welfare help and advice online.
Download the Relay UK app for help contacting us if you're deaf, hard-of-hearing or speech-impaired.
How do I make a donation to the RSPCA?
Thank you for choosing to donate to the RSPCA. Donate online today.
I am a supporter, how do I change my personal information?
It's really important to us that the information we hold about you is accurate. You can help us keep our records up to date by telling us if and when your contact details and other personal information changes. To make changes to the information we hold about you, please contact our Supporter Services team as follows:
- Online Self Service Form
- Email - supportercare@rspca.org.uk
- Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY
- Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)
I want to cancel/amend my donation
To make changes to your donation, please contact our Supporter Services team as follows:
- Email - supportercare@rspca.org.uk
- Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY
- Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)
I want to change the way you contact me
It's really important that we contact you in the ways that you prefer. Let us know how you want us to keep you informed and communicate with you. To make changes to your consent details, please contact our Supporter Services team as follows:
- Online Self Service Form
- Email - supportercare@rspca.org.uk
- Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY
- Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)
I want to declare, amend or cancel Gift Aid
Please see our page for more information about how to declare, amend or cancel Gift Aid.
What date is my direct debit?
For more information on this and when your direct debit is due to go out please contact our Supporter Services team as follows:
- Email - supportercare@rspca.org.uk
- Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY
- Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)
How do I purchase or cancel playing the weekly Lottery or Raffle
See our page for information about our RSPCA Lottery and how to purchase tickets.
To cancel playing the RSPCA Lottery please contact our dedicated Lottery Team on 01524 752 903 or you can email support@rspcalottery.org.uk.
See our page for more information about our RSPCA Raffle and how to cancel or purchase any tickets.
How do I inform you of the loss of a loved one?
On behalf of everyone at the RSPCA, I would like to convey our condolences on your bereavement. To update us of this please contact our Supporter Services team as follows:
- Email - supportercare@rspca.org.uk
- Write - RSPCA Supporter Services, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY
- Call - 0300 123 0346 (Monday to Friday, 9am to 5pm)
How do I become an RSPCA Member or pay for my RSPCA Membership?
Please see our page for information about becoming an RSPCA Member or renewing your Membership.
Need some advice for animal care?
Visit our advice and welfare section or simply complete our animal advice online enquiry form and we'll get back to you as soon as we can.
Alternatively write to us at:
Parkside
Chart Way
Horsham
West Sussex
RH12 1GY
Our promise to you
We promise we're committed to:
Delivering good customer service to all of our supporters and users of our services.
Respecting your privacy and keeping your personal information safe.
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