Advice and welfare

Services affected by coronavirus

We're currently experiencing a shortage of staff due to coronavirus, so we can only respond to emergencies. If you need to contact us about a genuine emergency, please don't hesitate to contact us.

We are unable to accept any anonymous reports through our contact centre at this time. Please note that waiting times may be longer than usual. If you are attempting to report cruelty, please call our cruelty line on 0300 1234 999.

We're regularly updating our coronavirus hub page for information

Advice you can trust

We've been around for nearly two hundred years. Our advice is based on evidence, provided by scientific research, and a wealth of practical hands-on experience. You can be sure that our advice is of the highest standard - giving you peace of mind.

Our most common topics for advice are shown below. You can select each topic for further information and advice on what to do or who to contact.

Stray or abandoned cat

Animal in the road

Pregnant cat or kittens

Concerned about an animal?

If you're worried about the welfare of an animal and can't find the answers you're looking for here, use our virtual assistant to ask us a question or our online enquiry service.

Looking for animal care hints and tips?

Take a look around at our advice and welfare pages for up-to-date guidance on caring for pets, farm animals and wildlife. Understand the key welfare issues faced by many animals today and discover what you can do to help.

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