Your local RSPCA
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Make a complaint
We welcome feedback as it helps us to develop as a charity, giving us the chance to monitor and improve our services. We set ourselves a high standard of customer care and if this is not met we want to hear about it.
We are sorry if you feel that you need to make a complaint but the following information will help you understand our complaints procedure.
The procedure is for complaints from members of the public
Complaints can be made in a variety of ways
To ensure that your complaint can be dealt with quickly you should provide the following
Complaints will only be considered if they are received within three months
Complaints will be acknowledged within five working days
There are three stages in the complaints procedure; all complaints will be handled in this way
Complaints that are made to us about these will be dealt with under the Complaints Procedure
The Independent Complaints Reviewer is Sally Hobbs.
You will have reached the end of our national complaints procedure
Complaints about financial irregularities will be dealt with under the Complaints Procedure
We expect our staff and volunteers to be professional and courteous at all times
We appreciate honest feedback as it helps us to learn and develop as a charity
Our branches are separately registered charities
Our branches are separately registered charities
We expect our staff to handle complaints politely at all times.
We internally analyse information on complaints regularly as this helps us see where we can improve
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