Making a complaint

We welcome feedback as it helps us to develop as a charity, giving us the chance to monitor and improve our services. We set ourselves a high standard of customer care and if this is not met we want to hear about it.

We are sorry if you feel that you need to make a complaint but the following information will help you understand our complaints procedure.

Please be advised that during the summer months we are experiencing an increase in emails and letters sent to us and, combined with a staff shortage, we may not currently be able to meet the deadlines published in our national complaints procedure although we will try our best.

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