What information do I need to provide?

To ensure that your complaint can be dealt with quickly and efficiently you should provide the following Information:

• Full name
   
• Postal address
   
• Email address 
   
• Telephone number
   
• Any contact details that are different from the above
   
• Full details of the complaint including relevant dates
   
• Whether you have a relationship with us, e.g. as a volunteer, supporter, former member of staff
   
• If you have any evidence available to support your complaint, e.g. photos, letters, emails, names of witnesses, vet's bill, inspector's form or other paperwork.