null How long will it take to reply to my complaint?
How long will it take to reply to my complaint?
Complaints will be acknowledged within five working days and then replied to in full within a further 25 working days. Although we reply to the majority of complaints within 25 working days, if the matter is complex and requires greater investigation it may take longer. If this is the case, we will contact you again to let you know and advise how much longer it will take and why.