How long do I have to make a complaint?

Complaints will only be considered if they are received within three months of the time when you were first aware of the situation. We do not handle complaints that date back further than this.

If you remain dissatisfied following a reply to your complaint and you wish to escalate your complaint to the next level, this should be done within 25 working days of the date of our reply. We will not consider complaints outside this timescale.