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Sharing your information with third parties

Sharing your information with third parties

We safeguard the sharing of your information by entering into a contract, using formalised information sharing agreements where appropriate, or on an ad hoc basis after ensuring the request and disclosure are legally compliant. 

We may share your personal information with the following third parties where we have a legal basis to do so:

Our Branch network

If you tell us you wish to become a Branch member we will share your contact details with your local RSPCA Branch, a separately registered, volunteer run charity, so they can get in touch with you about your Branch membership.

Data Processors

We use service providers, such as fundraising agencies, prospect research companies, direct mailing companies, mobile marketing providers, payment processors, market research companies and software platform providers to help us provide our services. For example, Capita is the data processor responsible for delivering our National Call Centre and Civica administers our annual meeting and elections. We may give relevant persons within these service providers access to your personal information, but only to allow them to perform their services for us. Some service providers may be based outside of the European Economic Area (EEA) however, we will endeavour to ensure that any data transfers outside of the EEA are carried out in compliance with relevant data protection legislation and that the processing of your data is subject to appropriate security measures. This may include engaging service providers that are accredited under the EU-US Privacy Shield, entering into EU approved model contracts or taking other steps to assess the adequacy of overseas suppliers.

PayPal and ApplePay

To make an online donation or payment by direct debit or payment card, you will be directed to a payment gateway which uses security features and encryption to ensure your data remains safe. We offer the use of PayPal and ApplePay for some of our products and services and have payment gateways operated on behalf of and under contract to us by other service providers, such as Revolut and Bottomline. Further information about the collection and use of your data will be provided on the relevant payment gateway for you.

Disclosure and Barring Service

If you apply for a job with us, it may be a condition of your employment that we obtain a disclosure from the DBS.


Our partners may include our Branches and other charities.

AVID, Anibase or Petlog

We try to make sure that all animals are microchipped when they¿re rehomed from us; this is a legal requirement in relation to dogs and horses. When you adopt an animal, we will share your personal information so that you can be contacted if your animal goes missing. We may also contact microchipping companies for the purpose of rehoming stray animals.

HMRC and other regulators

We may share your personal data with regulators for legal reasons, for example, we may share your data with HMRC for tax purposes.

Professional advisors

We seek third party support from lawyers, bankers, insurers, loss adjusters and auditors who provide legal, banking, insurance and audit, risk and compliance services.

Pet Insurance providers

If you rehome a cat or dog from us, we may also share your personal information with RSPCA Pet Insurance so they can offer you six weeks of free pet insurance. If you take this up, we will contact you with an offer to extend the cover after the free period ends. Our insurance is administered and underwritten by Covea Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.

Government enforcement agencies

When you call our cruelty helpline, depending on the nature of your concern, we may need to pass information to enforcement agencies such as Trading Standards, Animal Plant and Health Agency (APHA), the police, Social Services or to another animal welfare charity. We will only pass on your personal information where it is necessary for the purposes of investigating or resolving the concern that has been highlighted to us. We may also share information with the police for the prevention or detection of crime.

Press and media

When we conduct successful prosecutions, we may publish the identity of the defendant following conviction in press statements. We may also issue court alerts to local and national journalists who may wish to attend proceedings in order to report on them.

Google Analytics

This service collects information about how visitors use our website and we use this information to promote campaigns online and to better understand our audience. This may include displaying advertising on websites you visit and using a feature called "remarketing" (displaying relevant adverts to people who have visited our website whilst they browse other sites).

Marketing and segmentation providers

We may use third parties to assist us in optimising our website and the services we offer. We do this by sharing data which will be reviewed against lifestyle and demographic insights that will generate a report and enable us to tailor and target our communications.

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