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Door-to-door FAQ's

Why do we run door-to-door campaigns to raise funds?

Door-to-door fundraising is a cost effective way for us to engage with new supporters, enabling them to give regular financial support to our work. We do not receive any grants from the government so individual donations are hugely important and vital for us to continue our work in England and Wales. Direct-debit is a cost-effective way to donate as it allows us to keep our administrative costs to a minimum and regular financial support helps us to plan ahead animal welfare needs.


How can I check that the person calling at the door is legitimate? What ID should fundraisers have?

Our fundraisers will always wear RSPCA branded tabards or other clothing and carry official identification cards including a photo and unique fundraiser ID number, both which are required by law. They will also be carrying an RSPCA letter of authorisation from us and direct-debit forms.

You can also check the postcode list on the door-to-door fundraising page. Occasionally fundraisers cross-over into another postcode area accidentally, and is not deliberate. Please do not assume that a fundraiser is bogus, particularly if you are in a neighbouring postcode.

If you require further reassurance please contact our Supporter Services Team via email supportercare@rspca.org.uk or telephone 0300 123 0346.


What should RSPCA fundraisers be asking for?

The fundraisers ask members of the public to support the RSPCA by making regular donations by direct-debit. They should never ask for or be prepared to accept cash or cheque donations.


Do the RSPCA have authority to fundraise in my area?

Before we fundraise in any area we notify the relevant local authority and we also contact trading standards about No Cold Calling Zones.


How is this type of fundraising regulated?

The Fundraising Regulator is a self-regulating body that is dedicated to ensure high standards of quality, transparency and integrity in this type of fundraising.

They regulate fundraising activities and are used by charities and professional fundraising organisations to enforce a Code of Practice. We want to ensure that this a positive experience for the public.

The RSPCA closely monitors its campaigns to ensure that their representatives adhere to the regulations and Codes of Practice set out by the Institute of Fundraising (IoF) and Fundraising Regulator.

For more information visit the IOF website and the Fundraising regulator website.


What are the RSPCA door-to-door operating hours?

RSPCA door-to-door fundraising is undertaken up until 8.30pm Monday-Saturday and from 8.30-9.00pm only if there is a prior appointment.


This finish time is earlier than the guidance given by the Fundraising Regulator where the door-to-door rulebook states "Standard door-to-door Operating Hours Fundraising must not commence before 9.00am Monday to Saturday or before 10.00am on Sundays and public holidays, or after 9.00pm, on any day or date."


Do you have any other questions?

If you have any other questions or queries about our door-to-door fundraising campaign, please call the number above.

For any other queries regarding a fundraiser operating in your area, please email supportercare@rspca.org.uk.

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