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Help and advice

You can find information and advice on a variety of subjects concerning animal welfare in this section.


Ask us a question

Make an enquiry using our online enquiry service My RSPCA.


Concerned about the welfare of an animal?

You can also use My RSPCA to report a mistreated, neglected, injured or distressed animal, or you can call our 24-hour cruelty line on 0300 1234 999.


If you are reporting an animal in distress please read our checklist to help you identify the information we may ask for when you contact us.

Frequently asked questions

Looking for help and advice on a particular subject?

You can find answers to our most frequently asked questions by searching on a keyword or category in our FAQs.

Contact us

Find details of the many ways you can contact us


Customer Service Charter

Our Customer Service Charter is one of the key components to the RSPCA achieving its ambition to have a world in which all humans respect and live in harmony with members of the animal kingdom. It is our long-standing commitment to you - our members, supporters and customers - as we provide the services you want and need. Everything in our Charter is based on the things that are important to you and we are committed to acting on them. We don't expect to achieve everything immediately and we will be open about our progress. Read the RSPCA Customer Service Charter.


Search our FAQs

You can also use the category search below, or combine it with a keyword search for more accurate results.