Ask us a question
Our virtual assistant is online 24-hours a day to answer your questions; you won’t even have to pick up the phone.
You can find information on domestic and wild animals as well as advice about general pet care, animal welfare law, animal rehoming and vet care. You can also find details of local vets, council and police for non-emergency situations.
You can also ask our advice team a question by logging into our online email enquiry service My RSPCA or write to us at:
RSPCA Advice Team
Make a complaint
We aim to ensure that any complaints are identified and resolved quickly and effeciently.
If you're unhappy with our inspectorate and prosecutions work, or one of our centres find out how you can make a complaint and help make things better in the future.
If you’re unhappy with an aspect of our fundraising please read our information on fundraising complaints.
Customer Service Charter
Our Customer Service Charter (PDF 464KB) is one of the key components to us achieving our ambition to have a world in which all humans respect and live in harmony with members of the animal kingdom.
It's our long-standing commitment to you - our members, supporters and customers - as we provide the services you want and need. Everything in our Charter is based on the things that are important to you and we are committed to acting on them.
We don't expect to achieve everything immediately and we will be open about our progress.
Contact your local RSPCA
Search online to find the contact details of your local RSPCA.
Contact us about a donation
To make a donation or amend an existing one call our donation line: 0300 123 0346.