Share this page
 

Contact us

Report cruelty or an injured animal

If you need to report cruelty or an injured animal there is certain information we need to investigate.


Please read our reporting cruelty checklist for further information.


Ask us a question

Our virtual assistant is online 24-hours a day to answer your questions; you won’t even have to pick up the phone.


You can find information on domestic and wild animals as well as advice about general pet care, animal welfare law, animal rehoming and vet care. You can also find details of local vets, council and police for non-emergency situations.


Ask us a question.


You can also ask our advice team a question by logging into our online email enquiry service My RSPCA or write to us at:

RSPCA Advice Team
Wilberforce Way
Southwater
Horsham
West Sussex
RH13 9RS


Make a complaint

We aim to ensure that any complaints are identified and resolved quickly and effeciently.


If you're unhappy with our inspectorate and prosecutions work, or one of our centres find out how you can make a complaint and help make things better in the future.


If you’re unhappy with an aspect of our fundraising please read our information on fundraising complaints.


Customer Service Charter

Our Customer Service Charter (PDF 464KB) is one of the key components to us achieving our ambition to have a world in which all humans respect and live in harmony with members of the animal kingdom.


It's our long-standing commitment to you - our members, supporters and customers - as we provide the services you want and need. Everything in our Charter is based on the things that are important to you and we are committed to acting on them.


We don't expect to achieve everything immediately and we will be open about our progress.


Contact your local RSPCA

Search online to find the contact details of your local RSPCA.


Contact us about a donation or to update your personal details

To update your personal details, change how you hear from us, to discuss your donations or for any membership and fundraising enquiries please contact our friendly supporter services team:

  • 0300 123 0346
    (Lines are open 9am to 5pm Monday to Friday - answerphone service is available out of hours)
    (This number is not for reporting cruelty or injured animals)
     
  • Supporter Services
    RSPCA
    Wilberforce Way
    Southwater
    Horsham
    West Sussex
    RH13 9RS