Ask us a question
Our virtual assistant is online 24-hours a day to answer your questions; you won’t even have to pick up the phone.
You can find information on domestic and wild animals as well as advice about general pet care, animal welfare law, animal rehoming and vet care. You can also find details of local vets, council and police for non-emergency situations.
You can also ask our advice team a question by logging into our online email enquiry service My RSPCA or write to us at:
RSPCA Advice Team
If you need to report cruelty or an injured animal there is certain information we need to investigate.
Please read our reporting cruelty checklist for further information.
Make a complaint
We aim to ensure that any complaints are identified quickly and dealt with in accordance with our complaints handling procedure. Please read Complaints handling - your questions answered (PDF 35 KB) for more information.
If your complaint is about an RSPCA animal centre or hospital then you can talk with the centre manager or contact them in writing. Find contact details for our centres.
To contact our complaints coordinator:
Write to: Complaints Coordinator at RSPCA, Wilberforce Way, Southwater, Horsham, West Sussex, RH13 9RS
Use our secure online facility via My RSPCA - log in with your email address and a password of your choice, choose Enquiries to create a new enquiry and select the Service Complaint category. In order to receive an online reply from us, My RSPCA users are asked to register by submitting data about themselves. Certain data is mandatory (eg. name) and certain data is optional (eg. telephone number).
If you’re unhappy with an aspect of our fundraising please read our information on fundraising complaints.
Customer Service Charter
Our Customer Service Charter (PDF 464KB) is one of the key components to us achieving our ambition to have a world in which all humans respect and live in harmony with members of the animal kingdom.
It's our long-standing commitment to you - our members, supporters and customers - as we provide the services you want and need. Everything in our Charter is based on the things that are important to you and we are committed to acting on them.
We don't expect to achieve everything immediately and we will be open about our progress.
Contact your local RSPCA
Search online to find the contact details of your local RSPCA.
Contact us about a donation
To make a donation or amend an existing one call our donation line: 0300 123 0346.