Reporting cruelty

If you need to report cruelty or an animal in distress there is certain information we need to investigate. Please read our reporting cruelty checklist for further information.


We receive a call for help approximately every 30 seconds. Some situations that may appear distressing are not against the law. In their daily work our inspectors have to prioritise cases where the law is actually being broken.


You can contact us in two ways

Call our 24-hour cruelty line

Call us on 0300 1234 999 to report cruelty or an animal in distress. The call will cost the same as any call to a UK landline number.


You will be asked a variety of questions to ensure that your call is prioritised according to its urgency. Please note, during busier periods your call may be placed in queue.


Contact us online

Use our secure online services to report an animal in distress.


Please answer as many questions as you can so that we can take action. We may call you back if we need more information.


What happens next?

We prioritise all calls and online reports of cruelty and injured animals to us according to their severity and urgency.


Due to the high volume of calls we receive and our limited resources we aren’t always able to respond in the way that would be ideal or as quickly as the emergency services can with more resources. Please be patient. If you’re concerned the situation is worsening, please contact us again.


How can I help?

We rely on people like you to be our eyes and ears on the ground. We’re extremely grateful that there are people like you who look out for animals and their welfare.


As a charity, we rely on public support to continue our vital work rescuing and rehabilitating those animals most in need.


Help us today:


Thank you.