Help and advice

Concerned about the welfare of an animal?

You can use our email enquiry service My RSPCA to report a mistreated, neglected, injured or distressed animal, or you can call our 24-hour cruelty line on 0300 1234 999.

If you are reporting an animal in distress please read our checklist to help you identify the information we may ask for when you contact us.

Ask us a question

Our virtual assistant is online 24 hours a day to help you find the information and advice you're looking for.

You can find information on domestic and wild animals as well as advice about general pet care, animal welfare law, animal rehoming and vet care. You can also find details of local vets, council, police and fire & rescue services in your area.

Ask a question.


Contact us

Find details of the many ways you can contact us


Customer Service Charter

Our Customer Service Charter is one of the key components to us achieving our ambition to have a world in which all humans respect and live in harmony with members of the animal kingdom.

It's our long-standing commitment to you - our members, supporters and customers - as we provide the services you want and need. Everything in our Charter is based on the things that are important to you and we are committed to acting on them.

We don't expect to achieve everything immediately and we will be open about our progress. Read the RSPCA Customer Service Charter.



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Run our Cruelty Line

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