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Coronavirus update

We're currently experiencing a shortage of staff due to coronavirus, so we can only respond to emergencies. If you need to contact us about a genuine emergency, please don't hesitate to contact us.

We apologise if anyone calling our National Call Centre (NCC) may be kept waiting a little longer than usual. We're also unable to accept any anonymous incidents through our NCC at this time.

We're regularly updating our coronavirus hub page for information, if you're after general advice please take a look at our animal advice and welfare section.

If you need to report animal cruelty or just need advice about general pet care, animal welfare law, animal rehoming or vet care - we're here to help.

We promise that we're committed to:

Delivering good customer service to all of our supporters and users of our services.
Respecting your privacy and keeping your personal information safe.

Getting in touch

Take a look below to find out how to get in touch with us to ask us a question, report cruelty or make a complaint.

Ask us a question

Instant answers to commonly asked questions and how to contact us with an enquiry.

Report cruelty or an animal in distress

Find out how to report cruelty or an animal in distress.

Make a complaint

If you're not happy about an area of our work, or a service we offer, then please let us know.

Our promise to you

How we're doing more for animal welfare through delivering good customer service.