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Contacting us

If you need to report cruelty or an animal in distress call us on 0300 1234 999. Please see our Reporting cruelty page for more information.

Contact details for all other enquiries can be found below. Please note that our establishment may be operated largely by volunteers and whilst we will attempt to come back to you as quickly as possible there may be some delay.

Our services

  • Adopt an animal
  • Pet merchandise

General contact details

West Hatch


Our phone lines are answered 11.30-1pm and 2pm-4pm Viewings are by appointment only once you have applied for an animal on our "find a pet" page and we have discussed it's needs with you. We will continue to wear face coverings, and kindly ask that our visitors also continue to wear them. We prioritise animals that have been rescued from cruelty or neglect, which means we cannot take in unwanted pets.

0300 123 0747
Email us at

OUR NATIONAL CRUELTY LINE IS STILL OPERATING: 0300 1234 999. To contact the Animal Centre please email All messages are checked and replied to throughout the day. Our phone lines are answered 11.30-1pm and 2pm-4pm. Viewing is by appointment only. Please visit the RSPCA website for more information. To contact the Wildlife Centre please email

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