Report cruelty or an animal in distress

We receive a call for help approximately every 30 seconds. Some situations that may appear distressing are not against the law. In their daily work our inspectors have to prioritise cases where the law is actually being broken.

Before calling us...

Our phone lines can get extremely busy so, before calling us, check the information below:

Call us to report a concern about an animal

Call our 24-hour cruelty line to report cruelty, neglect or an animal in distress.

  • 0300 1234 999

The call will cost the same as any call to a UK landline number. Please note, during busier periods your call may be placed in a queue. You'll be asked a variety of questions to ensure that your call is prioritised according to its urgency and to ensure there is enough information for us to investigate. Please read our reporting cruelty checklist for further information.

What happens next?

We prioritise all calls about cruelty, neglect or injured animals according to their severity and urgency.

Due to the high volume of calls we receive and our limited resources we aren't always able to respond in the way that would be ideal or as quickly as the emergency services can with more resources. Please be patient. If you're concerned the situation is worsening, please contact us again.

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