What is the complaints procedure for and what does it cover?

The procedure is for complaints from members of the public about our services, members of RSPCA staff or volunteers.

The complaints procedure is not set up to handle animal welfare concerns about a particular animal or other general animal welfare matters such as farm animal transport or slaughter. Find out how to report cruelty or an animal in distress.

Comments and questions about general matters can be sent by post to RSPCA, Wilberforce Way, Southwater, Horsham, West Sussex, RH13 9RS, or you can contact us online.