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What information do I need to provide?

To ensure that your complaint can be dealt with quickly and efficiently you should provide the following Information:

  • Full name
  • Postal address
  • Email address
  • Telephone number
  • Any contact details that are different from the above
  • Full details of the complaint including relevant dates
  • Whether you have a relationship with us, e.g. as a volunteer, supporter, former member of staff
  • If you have any evidence available to support your complaint, e.g. photos, letters, emails, names of witnesses, vet’s bill, inspector’s form or other paperwork.
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