What happens to a complaint about our staff or volunteers?

We expect our staff and volunteers to be professional and courteous at all times so we take complaints about poor conduct very seriously. Any complaints or concerns regarding a member of staff or volunteer are passed on to their managers for investigation.


Please be aware that if the matter falls under our employee/employer confidentiality agreement or our volunteer policy, we may not be able to inform you of the outcome but will still send you a reply when the investigation has been completed.

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Making a complaint

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