What happens to complaints about inspectors or prosecutions?

Complaints that are made to us about our inspectors will be dealt with under the Complaints Procedure. Complaints will first be passed to the relevant chief inspector for investigation and reply (Level 1). If escalation of a complaint is then required, it will be sent to the Inspectorate group’s superintendent (Level 2). If further escalation is required, the complaint will then go to the Assistant Director Inspectorate, the Director of Field Operations or the Chief Executive (Level 3).

Complaints relating to the Inspectorate and Prosecutions that remain unresolved after Level 3, may be referred to the Independent Complaints Reviewer.

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