Putney Animal Hospital
UPDATE - Coronavirus (COVID-19) May 2020
In order to keep clients and staff safe we will only be seeing - Emergencies and Inspectorate animals from 17th March 2020 and we will also not be accepting new clients from 15th May 2020 until further notice.
Please note that the hospital is currently not accepting new client/ new animal registrations.
The RSPCA is a charity specialising in the rescue and rehabilitation of cruelly treated and abused animals which have been rescued by our Inspectors. All our work is funded by charitable donations.
Our Animal Hospitals primarily supports the work of our Inspectors, but we also provide a service for some owned pets based on specific benefit and income criteria. The level of demand for our services overall has meant that, reluctantly, we have had no choice but to close our books to new clients until further notice.
We appreciate that this may be frustrating, but we do have to ensure the workload is at a safe level for both staff and animals. This decision has not been taken lightly, however it is very important we use our charitably donated funds to support the work of our Inspectorate and for the animals most in need, and we work within the charitable objectives set for us.
All charities have rules about what benefits and clients they can accept and what areas of London they cover, so please check with them before going to another charity.
This situation is under constant review and we will open our books to new registrations as soon as we are able.
Thank you for your understanding.
For all stray animal or wildlife emergencies - please call our national centre on 0300 1234 999
If you are already registered with us, please read the following for Covid-19 measures now at the hospital.
*Please note that if you feel unwell or have a cough or high temperature - do not attend the hospital.
*Please call the Hospital for a telephone triage and you will be advised if you need to bring your animal in for an Emergency Appointment - 0300 123 0716 or email: email@example.com - please note that the phone lines are busier than usual due to the reduced service currently in place. If possible, please email the hospital for enquiries/appointments/repeat prescriptions so that we can keep the line free for genuine emergencies.
*If possible please be prepared to pay for your pet’s treatment by credit / debit card rather than cash
We will be offering telephone consultations (at normal charge) and/or advice for the following:
*Repeat prescription checks ( up to 6 months)
*Post op checks - some owners may be be able to e-mail a photo of the wound
*Follow up appointments
*Recurrent conditions- eg skin flare ups/ episodic lameness etc
Please note: these would only be available to existing clients who had been seen within the last 3 months ( RCVS regulations)
*If you are advised to bring your pet to the hospital - please remain outside and press the buzzer to speak to a member of staff. Please follow social distancing rules and keep 2 metre distance from other clients and staff and if possible, wear a face mask. If you are asked to enter the hospital you will be asked to use hand sanitiser and/or gloves at the entrance.
The RSPCA Putney Animal Hospital is a busy veterinary hospital located in South West London which each year provides veterinary services for thousands of animals in need.
Caring for Animals Most in Need:
Many of the animals we care for have been rescued by RSPCA Inspectors and Animal Collection Officers from situations where they are suffering from cruelty and neglect, or when they are seriously injured and have no owner to care for them.
Our dedicated team ensure that these poorly animals are provided with the care they need; from repairing broken bones and treating wounds to running blood tests and performing life saving surgeries.
In the case of stray and unowned animals once we are happy they are in good health they will be neutered, vaccinated and microchipped and then rehomed through our network of animal centres. Please note we do not rehome directly from the hospital.
In addition to our main role as veterinary providers for our Inspectorate we also provide a limited, reduced cost, subsidised service for clients from our local community who meet certain requirements.
Our eligibility criteria require that the owner be in receipt of one of the following benefits:
-Income Support (IS)
-Job Seekers Allowance (JSA)
-Employment and Support Allowance (ESA)
-Pension Credit (NOT state pension)
-Universal Credit: (only the parts related to IC, JSA, ESA- not Working Tax Credit, Child tax Credit or any other components). Must be receiving a Standard Allowance.
All clients, old or new, have to show proof of benefits, proof of address and photo ID every time they attend the hospital to ensure ongoing eligibility.
For Universal Credit proof of benefit is classed as the 'payments' page on the universal credit log-in or a recent (last 1-2 months) bank statement with the UC payment showing.
We will register a maximum of two animals from each household and only cover certain postcodes:
SW13-20, W9 & W10, TW1-TW19, KT1-KT10, KT12-KT13, KT17-KT21, SM1-SM7, UB1-UB10, HA4 &HA6.
We are open between 9am to 5pm Monday to Friday.
You must phone ahead and make an appointment by calling us on the number on our Contact Us page.
Except in the case of genuine emergencies if you turn up without an appointment you are likely to have a long wait, or be rebooked for an appointment on another day.
To see our full terms and conditions for our clients work please see under the latest tab for the most up to date version.
We offer an emergency service for eligible clients at other times, which is for genuine emergencies only- you should call in advance. There are additional fees for this service. These fees are higher between 10pm-8am.
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