FAQs - listed by category

Please select a topic from the menu on the left to see a list of our FAQs.

A bat found on the ground
A bat hanging on a curtain or wall
A bite or scratch from a bat
A sick or injured fox that is still mobile
Advertisements offering barn owls for sale
An exotic animal imported by accident
An exotic insect in luggage or imported food
Animals that have been poisoned
Animals trapped behind gas appliances
Badger bristle brushes
Badger cubs
Badgers on development land
Bat flying indoors
Bats and building work
Bats in a house
Bird trapped in a chimney
Bird trapped in a warehouse or shop
Birds that are protected in Great Britain
Birds trapped or tangled in netting
Breeding season for British frogs and newts
Cats and foxes
Cleaning bird nestboxes
Collecting and owning wild bird eggs
Dead frogs in a pond
Deer on a road
Deterring foxes from a garden
Deterring moles from a garden
Deterring rabbits from a garden
Discouraging squirrels from a garden
Dogs catching mange from foxes
Ducklings and waterproofing
Ducklings in a swimming pool
Feeding garden birds
Filling in a garden pond
Finding a stag beetle
Finding an injured bird
Fox cubs found on their own
Foxes in towns and gardens
Foxes with mange
Frogs and toads
Glue traps
Gulls being a nuisance
Hedgehogs and hibernation
Ice on a garden pond
Identifying British snakes
Identifying butterflies and moths
If you find an oiled bird
Information about fox cubs
Large caterpillars
Legislation on traps
Licences to keep birds of prey
Mother ducks and their ducklings
Noisy peacocks
Parakeets living wild in England
Pond overcrowded with amphibians
Rats in the garden
Spiders
Squirrels in a roof space
Stranded seal pups on their own
Swan on a road
Swans that have flown into power lines
The Animal Welfare Act and wild animals
Too much frogspawn in a pond
Trapping and owning wild British birds
Types of deer in the United Kingdom
Waterbirds in a flooded garden
What is a snare?
What to do if you find a young bird (fledgling or nestling)
Young deer found alone