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RSPCA National Control Centre (MP3)

Republished: December 2011 / First published: January 2011

Duration: 5 minutes 19 seconds. MP3 file size: 4.88MB.


Episode description 

Answering calls at the RSPCA National Control Centre © Andrew Forsyth / RSPCA Photolibrary

On average, every 30 seconds a member of the public calls the RSPCA 24-hour cruelty line to report concerns about animal welfare.

At the other end of the phone is a dedicated team at our National Control Centre who prioritise the calls and pass on to our officers in the field.

But what does it take to be a member of our National Control Centre team? And what is a typical day like? We visit the team to find out.

 

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