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Annie is our online virtual assistant who is on hand 24 hours a day to help you find the information and advice you're looking for.
Annie can provide information on all main species of domestic and wild animals including information relating to general pet care, animal welfare law, animal rehoming and vet care. She can also help you find local vets, council, police and fire and rescue services in your area.
Ask Annie a question.
Concerned about the welfare of an animal?
You can use our email enquiry service My RSPCA to report a mistreated, neglected, injured or distressed animal, or you can call our 24-hour cruelty line on 0300 1234 999.
If you are reporting an animal in distress please read our checklist to help you identify the information we may ask for when you contact us.
Find details of the many ways you can contact us.
Customer Service Charter
Our Customer Service Charter is one of the key components to the RSPCA achieving its ambition to have a world in which all humans respect and live in harmony with members of the animal kingdom. It is our long-standing commitment to you - our members, supporters and customers - as we provide the services you want and need. Everything in our Charter is based on the things that are important to you and we are committed to acting on them. We don't expect to achieve everything immediately and we will be open about our progress. Read the RSPCA Customer Service Charter.